Privacy Policy

Ausmetix Pty Ltd (Ausmetix, we, us, our) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information.

1. What personal information we collect

We collect personal information that is reasonably necessary for our business functions, including:

• Name and contact details (email address, phone number)
• Business name and role
• Information about your product enquiry or project brief
• Technical and usage data from our website (IP address, browser type, pages visited, referral source) collected via cookies and analytics tools

We do not collect sensitive information (such as health information) unless it is directly relevant to a service we are providing and you have consented.

2. How we collect personal information

We collect personal information:

• Directly from you when you submit an enquiry form, email us, or call us
• Automatically through our website using cookies, Google Analytics and similar tools
• Through our marketing and advertising platforms when you interact with our ads

3. Why we collect and use personal information

We use personal information to:

• Respond to your enquiries and provide cosmetic formulation, contract manufacturing and R&D services
• Communicate with you about your project, samples and orders
• Send relevant updates or marketing materials (you may opt out at any time)
• Improve our website and services through analytics
• Comply with our legal obligations

4. Disclosure of personal information

We do not sell your personal information. We may share it with:

• Our staff and contractors who need it to provide our services
• Third-party service providers such as our CRM, email platform, and analytics providers (e.g. Google Analytics), who are contractually required to protect your information
• Government or regulatory authorities if required by law

We may share information with overseas service providers (such as cloud hosting and analytics companies). Where we do, we take reasonable steps to ensure those recipients handle it in accordance with Australian privacy standards.

5. Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to support advertising measurement. You can disable cookies in your browser settings, though some site features may not function as intended. We use Google Analytics and Google Ads conversion tracking. For more information, see Google’s Privacy Policy.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure. Our systems include access controls and encrypted connections (HTTPS). No data transmission over the internet is completely secure; we cannot guarantee the security of information transmitted to our website.

7. Data retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and project records are typically retained for seven years in accordance with business record-keeping obligations.

8. Access and correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at info@ausmetix.com.au. We will respond within 30 days. In some circumstances we may decline access or correction where permitted by the Privacy Act.

9. Complaints

If you believe we have mishandled your personal information, please contact us in writing at info@ausmetix.com.au. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page with the date of last update. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact us

For any privacy questions or requests:

Ausmetix Pty Ltd
Keilor Park, Melbourne VIC, Australia
info@ausmetix.com.au

This privacy policy provides general information only and does not constitute legal advice. We recommend seeking independent legal advice to confirm it meets your specific obligations.